Electronic Funds Transfer - ACH Debit Sample Calling Instructions for Making A Payment

Information needed to make a payment - You will need to have available the information listed below when you call. This information also appears in Publication 89ST, EFT Quick Reference Guide

  • BOE Account Number. This is the account, permit, or license number issued to you by the Board of Equalization. When reporting a payment, do not include the alphabetical characters or hyphens that appear in your permit or license number.
  • Security Code. This is the 4-digit security code you have created for accessing the ACH debit payment system. See page 3 of Publication 89ST, EFT Quick Reference Guide.
  • Tax Type Code. The tax type code identifies the type of tax payment you are making. The following codes are used by the Property and Special Taxes Department:
    • 09000 Tax or Fee Return Payments
    • 09001 Tax or Fee Prepayment #1
    • 09002 Tax or Fee Prepayment #2
    • 09003 Accounts Receivable Payment
  • Tax or Fee Period Ending Date. Indicate the last day of the reporting period, not the due date. This information must be given in month, day, year format. For example, to report taxes or fees made in the first quarter of 2003, the period ending date would be 033103 (March 31, 2003).
  • Tax or Fee Payment. Indicate the total dollars and cents for your tax or fee payment. Do not include applicable interest or penalty charges in this total.**
  • Penalty Amount. If applicable, indicate the total dollars and cents for your penalty amount. If none, enter zero value.**
  • Interest Amount. If applicable, indicate the total dollars and cents for your interest amount. If none, enter zero value.**
  • Total Payment. Indicate the total amount of your payment. This is the sum of taxes or fees, penalty and interest payments.

    **NOTE: When using a touch-tone telephone to make a debit payment, you must enter two zeros for the cents. For example, $50,000.00 would be entered as "5000000".

  • Verification Code. This is a figure that you will calculate based on the amount you are paying. It is used to help ensure that the information has been entered correctly. The two-digit verification code is a sum of the digits and the number of digits in your total amount. For example, if your total amount is $56,318.00, your verification code is calculated as follows:
    • The sum of the digits: 5+6+3+1+8+0+0 = 23
    • The number of digits: (5,6,3,1,8,0,0,) = 7
    • Verification Code: (23 + 7) = 30

    The data collection service will also calculate the verification code. Your number and theirs must match for the transaction to continue.

  • Warehoused Payment Debit Date. This is the date that you would like your payment to transfer out of your bank account and into the Board of Equalization's bank account. You may select any banking day up to 60 days in advance. You may skip this step and your payment will transfer the next banking day.

ACH Debit Calling Instructions - Touch-Tone Telephone Calls (The following is a sample script of an ACH debit payment reported through a touch-tone telephone. Under touch-tone reporting, the caller always presses '#' after each entry.)

Please refer to the above section or "Information Needed to Make a Payment" on page 4 of Publication 89ST, EFT Quick Reference Guide so that all necessary information you will need is available when you report your payment. (You must register for the EFT program and receive confirmation from the Board of Equalization prior to making your first payment.)

Step 1

Dial: 800-554-7500

Step 2

System:
Welcome to the California EFT System. If you are calling from a touch-tone phone, press '1' now. If you have a rotary phone, please hold the line for operator assistance.
Enter:  1#

System:
To expedite your call, please press the pound sign (#) after each entry and after the system repeats your entry. If your entry or what you hear is NOT correct, press the star (*) key and the system will re-prompt that field. At any time during the recording, press the star (*) key three times to transfer to an operator.

Step 3

System:
For BOE, press '1'. For EDD, press '2'. For FTB, press '3'. For CDI, press '4'. For PERS, press '5'. For SCO, press '6'. For STRS, press '7'.

Enter: 1#

Step 4

System:
To report a tax payment, press '1'. To perform a cancellation or inquiry, press '2'. For a security code change, press '3'.

Enter:  1#

Step 5

System:
Enter your BOE account number.

Enter: BOE_ _ _ _ _ _ _ _#

System:
You entered __________.

Enter: Press # to accept or * to correct and reenter.

Step 6

System:
Enter your security code.

Enter: _ _ _ _#

Step 7

System:
Enter your tax type code.

Enter: _ _ _ _ _# (09000, 09001, 09002, 09003)

System:
You entered __________.

Enter: Press # to accept or * to correct and reenter.

Step 8

System:
Enter your tax or fee period ending date.

Enter: _ _ _ _ _ _# Respond in month, day, year format. For example, September 30, 2003, would be entered as "093003").

System:
You entered __________.

Enter: Press # to accept or * to correct and reenter.

NOTE: For steps 9-12, remember to enter cents for all dollar amounts. A decimal point is not used. If you are reporting a zero amount enter 000#.

Step 9

System:
Enter your tax or fee amount.

Enter: $__________#

System:
You entered __________ dollars and _________ cents.

Enter: Press # to accept or * to correct and reenter.

Step 10

System:
Enter your penalty amount.

Enter: $__________#

System:
You entered __________ dollars and _________ cents.

Enter: Press # to accept or * to correct and reenter.

Step 11

System:
Enter your interest amount.

Enter: $__________#

System:
You entered __________ dollars and _________ cents.

Enter: Press # to accept or * to correct and reenter.

Step 12

System:
Enter your total amount.

Enter: $__________#

System:
You entered __________ dollars and _________ cents.

Enter: Press # to accept or * to correct and reenter.

Step 13

System:
Enter your verification code.

Enter: _ _#

NOTE: Step 14 is an optional step. You may designate any banking day up to 60 days in advance, as the debit date of the payment (the payment will transfer out of your bank account and into the Board of Equalization's bank account on the debit date) or you may skip this step (by pressing #) and your payment will transfer the next banking day. For more information, please refer to "Warehousing a Payment" on page 3 of Publication 89ST, EFT Quick Reference Guide.

Step 14

System:
Enter the date you would like your bank account debited.

Enter: _ _ _ _ _ _# Respond in month, day, year format. For example, September 30, 2003, would be entered as "093003").

System:
You entered __________.

Enter: Press # to accept or * to correct and reenter.

Step 15

System:
Tax report accepted. Your reference number is __________.

Repeating, your reference number is __________. Please record this number for your records.

Step 16

System:
To disconnect, press '1'. To continue with additional functions, press '2'.

Enter: One of the following:

1# (you will hear "Thank you for using the California EFT system")
2# (you will be returned to Step 3)