News Release

Contact: Office of Public Affairs
1-916-327-8988
For Immediate Release
June 30, 2016
NR 57-16-G

Itís No Scam! California Is Changing Its Electronic Payment Process!

Sacramento – Attention business owners, California is making a change that could affect your tax or fee account when you make electronic payments to the State Board of Equalization (BOE). As of July 1, 2016, the bank that processes electronic fund transfer (EFT) payments will change from Citibank to Union Bank.

If you make Automated Clearing House (ACH) Debit payments through the EFT payment processor, visit our new bank and payment processor webpage for instructions.

If you pay by ACH Credit, you must notify your financial institution of the new bank information to ensure the correct bank is credited. ACH Credit transactions with a settlement date on or after July 1, 2016, using incorrect banking information will be returned and may be subject to penalty and interest charges. In addition, any payments to Union Bank prior to July 1, 2016, will also be returned and may be subject to penalty and interest charges.

If you use the BOE's online payment system to make your payment, no change is required on your part.

For more information on EFT payments, visit the BOE's Frequently Asked Questions webpage.

If you have questions about Sales and Use Tax accounts, call our EFT helpline: 1-916-327-4229. For questions about Special Taxes and Fees accounts, call 1-800-400-7115. Additional information is available on the BOE site.

Note: The audio PSA and script are available for your use.


The five-member California State Board of Equalization (BOE) is a publicly elected tax board. The BOE collects $60.5 billion annually in taxes and fees supporting state and local government services. It hears business tax appeals, acts as the appellate body for franchise and personal income tax appeals, and serves a significant role in the assessment and administration of property taxes. For more information on other taxes and fees, visit the California Tax Service Center.

Note: This news release may discuss complex tax laws and concepts. It may not address every situation, and is not considered written advice under Revenue and Taxation Code section 6596. Changes in law or regulations may have occurred since the time this news release was written. If there is a conflict between the text of this news release and the law, decisions will be based upon the law and not this news release. For specific help, please contact the BOE at 1-800-400-7115.