Help Using the BOE Web Site

If you are experiencing problems with the BOE website, check the following before contacting the Webmaster:

Web Browsers

The current BOE website has been tested using the following web browsers:

  • Chrome
  • Internet Explorer 9
  • Mozilla Firefox (version 22)

Internet Explorer 6 Users - We recommend you upgrade to Internet Explorer 8 or Internet Explorer 9, or use a different web browser, as our pages may not render properly with this browser.

Web Traffic

The CA.gov website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.

Your Internet Service Provider (ISP)

If you experience the same problem on several sites, that suggests your ISP may be having a problem. Contact them to find out.

Your Modem

Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.

Memory

Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.

Document Formats

This website contains links to documents in formats which cannot be directly opened by your web browser. If you do not already have software that supports these formats, please follow the links below to download the free readers that can open these documents.

PDF Reader (.pdf extension)

 Some forms can be filled in online and printed out for mailing to the Board. Additional instructions are available.

Acrobat Reader by Adobe - all platforms

Microsoft Word Icon Microsoft Word Viewer (.doc, .docx and .rtf extensions)

  • Download Word Viewer - Windows 2000 (Service Pack 4), Windows Vista, Windows XP (Service Pack 2)
  • Word documents can be opened with Appleworks for Mac OSX, and with Open Office Writer for Unix/Linux

Microsoft Excel IconMicrosoft Excel Viewer (.xls and .xlsx extension)

Search

We are pleased to offer the Google Custom Search as the search tool for the BOE. Try some of our tips to getting the most of the Search capability.

Questions or Comments

If you have a question or comment about this site, please feel free to use our online contact form.

Information in Spanish / Información en Espaņol

El área de española proporciona información selecta sobre impuestos en Español.