What is a Relief Request?

The Board of Equalization’s tax and fee payers can use our online services to make a request for relief (eRelief Request) for one or more of the following:

  • Relief from Penalty
  • Relief from Interest due to an unreasonable error or delay by BOE or the DMV
  • Relief from Penalty and Interest Due to a Disaster
  • Relief from Collection Cost Recovery Fee
  • Declaration of Timely Mailing
  • Extension of Time in Which to File a Tax/Fee Return

Who can use it?

While each type of request has different requirements, any tax or fee payer, or their representative, can use the system to make their requests. Please see our frequently asked questions (FAQ) for more details.

What do I need to get started?

You will need your account number. You can login with your User ID (eClient) and password. If you do not have a User ID, you can start your request (eRelief Request) with the Express Login code on correspondence from the BOE. You can login here to begin.

How can I apply?

Submitting a request is convenient, fast, and secure. Your request will be acknowledged immediately and in many cases, requests are processed right away. If you log in with a User ID, you will be able to view the status of your request after you submit it.

How can I get help?

If you have questions, please see our FAQ below, or call our customer service center at 1-800-400-7115. The call center is open 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, excluding state holidays.

What other online services are available?

The BOE continues to expand its online resources to better assist taxpayers and help businesses succeed by offering helpful and convenient online services (eServices). Click this link to go to our online services overview page.

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